What “unregistered” means
An unregistered provider has not completed NDIS provider registration for the supports it offers. It does not mean the provider is outside all rules. Workers and providers still have legal duties, and the NDIS Code of Conduct applies to registered and unregistered providers.
Who can generally use one
Plan-managed and self-managed participants can generally choose unregistered providers for supports that are eligible and consistent with their plan. NDIA-managed participants generally need registered providers for supports paid from that funding.
Questions worth asking
- Who will actually provide the support?
- What screening, insurance and training are current?
- What is included in the rate?
- How are travel and cancellations handled?
- How can I make a complaint or end the agreement?
- How will my personal information be protected?
Choose fit, not just status
Registration status is one factor. Consistency, communication, competence, boundaries and whether the support is right for you also matter. Ask for evidence where a claim affects your safety or decision.
This is general information, not plan, legal or financial advice. Check current NDIA guidance for your circumstances.