Last updated: 29 August 2026
Who is responsible
Shore Support, ABN 19 357 086 272, is responsible for this website and the personal information it receives through it. Contact with privacy questions or requests.
Information collected
The enquiry form asks for your first name, suburb, email address, general support type and an optional short message.
Cloudflare Web Analytics provides aggregate information about website use and performance, such as page views, popular pages, referral sources, broad location and page-loading measurements. The website host may also generate technical logs, including IP addresses, requested pages, dates, times and browser information, for security, reliability and spam protection.
Do not submit medical records, diagnoses, NDIS participant numbers, plan documents or other sensitive information through the website.
Why it is used
Information is used to respond to your enquiry, assess general service availability, understand aggregate website use and performance, protect the form and website from abuse and meet legal obligations. It is not sold, used for advertising or used to build individual visitor profiles.
How website enquiries are handled
Enquiries are sent directly to Shore Support's business email. The website does not create a separate customer database from the form, although copies may remain in email and routine backups.
Cookies and website analytics
This website uses Cloudflare Web Analytics to measure aggregate website use and performance. It does not use analytics or advertising cookies, local storage, cross-site tracking or persistent identifiers. Cloudflare Web Analytics is not used to identify individual visitors.
Service providers
Shore Support uses website hosting and email providers to operate the website and receive enquiries. Cloudflare provides cookieless web analytics. These providers may store or process limited information outside Australia.
Access, correction and complaints
You can ask to access or correct personal information held about you, or raise a privacy concern, by emailing . Shore Support will respond within a reasonable time. You may also contact the Office of the Australian Information Commissioner.
Security and retention
Shore Support limits access to personal information, collects only what is needed and uses spam and security controls. No internet system is completely secure. Information is deleted or de-identified when it is no longer needed, subject to legal and recordkeeping requirements.