By engaging Shore Support to deliver disability support services, you agree to the following terms. These terms are subject to the NDIS Pricing Arrangements and Price Limits and Australian Consumer Law.
1. Service Agreement
All services are delivered under a signed Service Agreement between Shore Support and the participant (or their authorised representative). The Service Agreement outlines the specific supports, their frequency, duration, pricing, and applicable NDIS funding line items.
2. NDIS Pricing
All services are charged in accordance with the current NDIS Pricing Arrangements and Price Limits published by the NDIA. Shore Support will never charge above the NDIS price limit for any support. Current pricing is available on our website or on request.
3. Cancellation Policy
We require a minimum of 2 business days' notice to cancel or reschedule a support session. Late cancellations (within 2 business days) or no-shows may be charged at 100% of the agreed support rate, in accordance with NDIS short-notice cancellation rules.
We will always aim to be reasonable and will consider individual circumstances when applying the cancellation policy.
4. Participant Rights and Responsibilities
As a participant, you have the right to:
- Receive safe, quality services delivered with dignity and respect
- Make decisions about your own supports and how they are delivered
- Be fully informed about your supports, costs, and any changes
- Provide feedback or make a complaint at any time without consequence
- End your service agreement with reasonable notice
5. Provider Responsibilities
Shore Support will:
- Deliver supports as agreed in your Service Agreement
- Comply with the NDIS Code of Conduct at all times
- Ensure all workers hold current NDIS Worker Screening Clearances
- Provide notice of any changes to services or pricing
- Maintain confidentiality of your personal information
6. Limitation of Liability
Shore Support limits its liability to the greatest extent permitted by law. Nothing in these terms limits any rights you have under Australian Consumer Law or the NDIS Act 2013.
7. Governing Law
These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of the courts of New South Wales.
8. Contact
For any questions regarding these terms: hello@shoresupport.com.au