Shore Support (ABN 19 357 086 272) is committed to protecting the privacy of all individuals we interact with, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information including your name, contact details, NDIS plan information, health and disability information, and any information you provide in our enquiry form. We only collect information that is necessary to deliver our services.
2. How We Use Your Information
Your information is used to:
- Deliver and manage support services
- Communicate with you about your enquiry or services
- Comply with NDIS and legal obligations
- Improve our services
We do not sell or share your data with third parties except where required to deliver your support or by law.
3. NDIS-Specific Obligations
We comply with the NDIS Act 2013 and the NDIS Code of Conduct in relation to privacy and confidentiality. Information related to your NDIS plan and supports is handled with the highest standard of care.
4. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Records are stored securely and access is restricted to authorised personnel only.
5. Access and Correction
You have the right to access and correct the personal information we hold about you. To request access or make a correction, contact us at hello@shoresupport.com.au.
6. Complaints
If you believe we have breached your privacy, you may make a complaint to us directly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
7. Contact
For all privacy enquiries: hello@shoresupport.com.au